Reviews Singapore Airlines

1. Airline Overview
Airline Name: Singapore Airlines (SIA)
Routes Served: Short-haul and long-haul routes worldwide, covering Asia, Australia, Europe, and North America
Type of Airline: Full-Service Airline
Reputation and Reliability: Consistently ranked among the best airlines globally, with numerous awards for service excellence and flight quality

2. Ticket Booking and Check-in
Easy booking via website, mobile application, and travel agencies
Multiple payment options available (credit cards, e-wallets)
Online check-in available 48 hours before departure; airport check-in is efficient and quick
Flexible ticket change and cancellation policies, especially after the COVID-19 era

3. Pricing and Value for Money
Fares are generally higher than some competitors on the same routes, but the quality justifies the price
Ticket includes checked baggage, in-flight meals, seat selection (basic), and entertainment system
Minimal hidden fees, except for premium seat selections (e.g., extra legroom)

4. Airport Experience
Check-in counters are well-organized, minimizing wait times even during peak hours
Baggage handling is fast and reliable with very few incidents
Access to SilverKris Lounge for premium passengers, offering luxurious amenities
Boarding is systematic and organized by groups

5. In-Flight Experience
Spacious and comfortable seating, even in Economy Class
Aircraft cleanliness is consistently excellent before and during flights
Cabin atmosphere is calm with well-adjusted lighting and temperature
Fleet includes modern aircraft like Boeing 787-10, Airbus A350, and Airbus A380

6. Food and Beverages
Complimentary meals provided on all flights
High-quality and flavorful meals, with menus tailored to different routes
Special meal options available (vegetarian, keto, halal, kosher, etc.)
Wide variety of beverages, including juices, tea, coffee, and alcoholic drinks (wine, beer)

7. In-Flight Entertainment
Personal TV screens at every seat with the KrisWorld entertainment system
Wide selection of movies, TV series, music, and games
Wi-Fi available on selected flights, free for certain cabin classes or available for purchase at reasonable rates

8. Cabin Crew Service
Staff are courteous, friendly, and responsive
Highly professional and attentive service across all cabin classes
Excellent attention to passenger needs and comfort

9. Punctuality
Most flights depart and arrive on time or with minimal delays
If delays occur, clear announcements are made at the airport and through the mobile app

10. Safety
Passengers feel confident and secure throughout the journey
Comprehensive safety demonstrations are provided before takeoff
COVID-19 safety measures are well-implemented where still necessary

11. Post-Flight Experience
Baggage claim is quick and efficient
Helpful staff available for any baggage issues
Customer service is easily reachable via phone and email with prompt support

12. Overall Impression and Final Score
Outstanding Highlights
Exceptional customer service
High level of comfort both on the ground and in-flight
Excellent food and entertainment offerings

Areas for Improvement
Ticket prices can be higher than some competitors on certain routes
Wi-Fi speed could be improved on some flights
Value for Money

Highly worthwhile for travelers seeking a premium flying experience

Singapore Airlines Rating Table
Category Score (out of 10)
Ticket Booking and Check-in 9.5
Pricing and Value for Money 8.5
Airport Experience 9.0
In-Flight Comfort 9.5
Food and Beverages 9.5
In-Flight Entertainment 9.0
Cabin Crew Service 10
Punctuality 9.0
Safety 10
Post-Flight Experience 9.0
Overall Score 9.4/10